Privacy Policy
Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.celiol.com (the “Site”). We are committed to handling your data with care and transparency.
Information We Collect
◆ Device & Browsing Information
When you visit the Site, we automatically collect certain technical information about your device, including your browser type, IP address, time zone, and cookie data. We also record which pages or products you view, how you arrived at the Site, and how you interact with its content. We refer to this as “Device Information”.
◆ Order Information
When you place or attempt to place an order, we collect your name, billing and shipping address, payment details (including card numbers processed securely), email address, and phone number. We refer to this as “Order Information”. Together, Device Information and Order Information constitute your “Personal Information”.
◆ Technologies Used
We collect Device Information using the following standard technologies:
- Cookies — small data files placed on your device that often include an anonymous unique identifier.
- Log files — records of actions on the Site, including IP address, browser type, and date/time stamps.
- Web beacons, tags & pixels — electronic files used to track how you browse the Site.
How We Use Your Information
◆ Order Fulfillment
We use your Order Information to process payments, arrange shipping, and send you order confirmations and invoices. We may also use it to communicate with you about your order and to screen for potential fraud or risk.
◆ Site Improvement
We use Device Information to help us understand how customers navigate and interact with the Site, assess the effectiveness of our marketing efforts, and identify areas for improvement.
◆ Marketing Communications
Where you have opted in or where permitted by applicable law, we may use your information to send you updates about new products, promotions, or other content we believe may be of interest to you. You may opt out at any time.
Sharing Your Information
We share your Personal Information with trusted third-party service providers only as necessary to operate our business, including:
- Shopify — our e-commerce platform provider.
- Google Analytics — used to understand how customers use the Site. You may opt out via Google’s opt-out tool.
- Legal compliance — we may disclose your information if required by law or in response to a valid legal request.
Targeted Advertising
We may use your information to deliver targeted advertisements on third-party platforms. You can opt out of targeted advertising through the following links:
◆ Do Not Track
Please note that we do not alter our data collection or usage practices in response to Do Not Track signals from your browser.
◆ Your Rights (European Residents)
If you are based in the European Economic Area, you have the right to access, correct, update, or request deletion of your personal information. Please contact us using the details below to exercise these rights. Please note that your information may be transferred outside of Europe, including to Canada and the United States.
◆ Data Retention
We retain your Order Information for as long as necessary to fulfill the purposes outlined in this policy, unless you request its deletion. Device Information is retained in accordance with our analytics providers’ standard retention periods.
◆ Minors
This Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
◆ Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy, wish to access your data, or would like to make a complaint, please contact us at support@celiol.com. We aim to respond within one business day.