FAQs
Frequently Asked Questions
1. Do I need an account to place an order?
No, guest checkout is available. However, registering an account gives you access to faster checkout, full order history, and early notifications about new arrivals and promotions.
2. What payment methods are accepted?
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal. All transactions are processed securely.
3. Is my payment information secure?
Yes. All payment data is transmitted through SSL-encrypted connections directly to our payment processor. We do not store any card details on our servers at any point.
4. Are prices displayed in USD?
Yes, all prices on our site are listed in US Dollars. If your card is issued in a different currency, the conversion will be handled by your card provider at the prevailing exchange rate on the day of the transaction.
5. How do I enter my shipping address correctly?
Please enter your shipping address using English characters only, including punctuation. If your address contains non-Latin letters, please substitute the closest English equivalent to ensure accurate delivery.
6. Can I update my shipping address after placing an order?
Once an order has been processed or dispatched, the shipping address can no longer be modified. Please double-check your delivery details before confirming your order. We recommend using a permanent residential address rather than a temporary one.
7. How long does delivery take and how do I track my order?
Delivery times vary by region — please refer to our Shipping & Delivery page for full details. Once your order has been dispatched, a tracking number will be sent to your registered email address. You can track your shipment at 17track.net.
8. What should I do if an item is missing from my order?
Please note that orders containing multiple items may occasionally be shipped from different warehouse locations and arrive separately. If your order appears incomplete after allowing a few additional days, please contact us at support@celiol.com with your order number and we will investigate promptly.
9. How do I return or exchange an item?
Returns are accepted within 30 days of receipt. Please email support@celiol.com with your order number and the item(s) you wish to return. Full details are available on our Return & Refund Policy page.
10. How do I make changes to an order I just placed?
Order amendments can be requested within 24 hours of purchase by emailing support@celiol.com. Once an order has been dispatched, changes can no longer be made, so please review your size and item selection carefully before completing checkout.
Still have a question? Contact our support team directly at support@celiol.com — we aim to respond within one business day.